FAQs

Due to the nature of the product, ALL our ponytails are FINAL SALE items and are not eligible for returns or exchanges. Please don’t hesitate to shoot us an email or DM before ordering to find the perfect product for you!

Your PHOM products are shipped out of Toronto, Canada.

Please allow 24 hours from the time of purchase for processing to begin. Orders are processed within 1-3 business days of purchase, but may be subject to delay during sale periods and new drops.

Totally! A tracking number is included in your shipping confirmation email.

Totally! For best results, use hot tools on a low heat setting of 120 - 140 degrees fahrenheit.

Yes you can! Check out our blog post here on how to wash your PHOM.

Unfortunately, synthetic hair cannot be colored.

Totally! Hit us up on DM with a photo of your hair in natural light and we can make sure you get the right color match.